Privacy Policy

ParkingTree ("ParkingTree," "we," "us," or "our") operates a digital parking permit platform that helps multifamily residential properties manage parking for residents, guests, and property management professionals. We are committed to protecting the privacy of everyone who interacts with our website and services.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what choices you have. By using our website or services, you agree to the practices described in this Policy.

If you have questions or concerns, please contact us at info@parkingtreeco.com.

ParkingTree provides parking management software and related services to property owners and property management companies ("Property Operators"). When residents or guests register vehicles or obtain permits through our platform, ParkingTree processes personal and vehicle information on behalf of the applicable Property Operator.

Property Operators control the parking policies, enforcement rules, towing decisions, and access permissions applicable at their properties. ParkingTree does not independently determine enforcement actions.

We collect information in the following ways:

a. Information You Provide Directly

When you fill out a contact form, request a demo, or reach out for support, we may collect:

• First and last name
• Work or personal email address
• Phone number (if provided)
• Job title or role
• Company or property management organization name
• Residential community or property name
• Unit number (for residents seeking permit assistance)
• State or geographic location of your property or community
• Language preference (English or Spanish)
• Notes or free-text messages you choose to include

b. Vehicle & License Plate Information

As part of operating our digital parking permit platform, ParkingTree processes vehicle information including license plate numbers and vehicle identification numbers (VINs). License plate numbers serve as the primary permit identifier; VINs are required and used as a secondary means of vehicle identification and permit validation. This data is used solely for the purpose of issuing, verifying, and enforcing parking permits at properties that have contracted with ParkingTree. See Section 4 for more detail.

c. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic region
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device type (desktop, mobile, tablet)

d. Information Stored Locally on Your Device

To improve your experience on our website, we may temporarily store form data in your browser's local storage so that information you've already entered isn't lost if you navigate away. This data stays on your device and is cleared when you successfully submit a form or manually clear your browser data.

We use the information we collect to:

• Respond to inquiries, demo requests, and support requests
• Provide and improve our digital parking permit platform and related services
• Issue, manage, verify, and enforce parking permits on behalf of contracted properties
• Communicate with property management professionals about our products
• Analyze website usage to improve site performance and user experience
• Comply with legal obligations and enforce our terms of service
• Detect and prevent fraud or unauthorized use of our services

We do not use your personal information to make automated decisions that have legal or similarly significant effects on you without human review.

ParkingTree uses license plate numbers as the primary identifier for parking permits. Vehicle identification numbers (VINs) are collected and used as a secondary means of identifying or validating a vehicle's permit status, particularly in cases where license plate data alone is insufficient for verification.

Vehicle and permit data is processed solely for:

• Issuing and verifying parking permits
• Supporting automated license plate recognition (LPR) systems
• Secondary vehicle identification and permit validation via VIN where applicable
• Identifying vehicles that may not comply with property parking rules
• Generating reports for Property Operators

ParkingTree acts as a data processor / service provider with respect to vehicle data collected on behalf of Property Operators.

All enforcement actions are determined by the applicable Property Operator or its authorized enforcement vendor. ParkingTree is not responsible for enforcement outcomes, towing decisions, citation disputes, or errors resulting from incorrect information submitted by users.

Residents and guests are responsible for ensuring that vehicle and license plate information submitted through the platform is accurate and current.

ParkingTree relies on information provided by users and Property Operators. While we strive to maintain accurate system functionality, we do not guarantee that license plate recognition systems or permit data will be error-free.

All disputes related to parking enforcement must be directed to the Property Operator.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted vendors who help us operate our website and platform (e.g., web hosting, email delivery, analytics). These providers are contractually obligated to use your data only to perform services on our behalf.
• Property Operators: If you are a resident or guest at a property managed through ParkingTree, relevant permit and vehicle information may be visible to the property management team at that location.
• Legal Requirements: We may disclose information if required by law, court order, or to protect the rights, property, or safety of ParkingTree, our users, or the public.
• Business Transfers: If ParkingTree is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.

We retain personal information for as long as is necessary to fulfill the purposes described in this Policy, or as required by applicable law.

• Active permit data: Retained for the duration of permit validity and for a reasonable period thereafter.
• Enforcement records: Retained as needed for operational, legal, or compliance purposes.
• Contact form submissions: Retained as long as needed to respond to your inquiry.
• Analytics data: Retained in aggregated or anonymized form.

You may request deletion of your personal information at any time by contacting us at info@parkingtreeco.com.

Our website may use cookies and similar tracking technologies.

Types of Cookies We May Use

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our site.
• Preference Cookies: Remember your settings and choices.

Depending on where you live, you may have certain rights regarding your personal information, including:

• Right to Access
• Right to Correction
• Right to Deletion
• Right to Opt Out of Sale: We do not sell personal information.
• California Residents (CCPA)

To exercise any of these rights, contact us at info@parkingtreeco.com.

We take reasonable technical and organizational measures to protect your personal information.

• Encryption in transit (HTTPS)
• Encryption at rest where applicable
• Role-based access controls
• Vendor contractual safeguards

Our website and services are not directed to children under the age of 13. If you believe we have inadvertently collected information from a child, contact us at info@parkingtreeco.com.

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective Date" at the top of this page.

Continued use of our website after changes constitutes your acceptance of the updated terms.

If you have any questions, please reach out:

This Privacy Policy is governed by the laws of the State of Arizona, without regard to conflict of law principles.